Help Centre

Coldricalcs Privacy Policy

Effective from 22nd March 2021

Our contact details

Name: Eddie Coldrick (trading as a sole trader under name Coldricalcs)
Phone: 0843 362 4828 (Voicemail only, queries answered via email only, calls cost 7p per minute + network access charge)
E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We also receive personal information indirectly, from the following sources in the following scenarios:

We use the information that you have given us in order to allow you to access and provide you with our online services, take payment and to contact you when wanted or necessary.

We may share this information with service providers who help us offer the service, and payment processors to take payment.

We share your behaviour on our websites and your IP Address to Google Analytics (operating in the United States of America, a third country). You can see their privacy policy here: https://policies.google.com/privacy and the appropriate safeguards they have here: https://support.google.com/analytics/answer/6004245.

We may share information about you such as your email, IP address, address, etc. to a third-party payment processor, Stripe (operating in the United States of America, a third country). You can see their privacy policy here: https://stripe.com/en-gb/privacy. We use Stripe to process payments to us.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected].
(b) We have a contractual obligation.
(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored online, securely through a database.

We keep your data for however long you are subscribed to Coldricalcs. We will then dispose your information by removing it from the database.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Much of this is possible via the web dashboard or you can contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk